In the previous article, we discussed organization apps for improving remote teamwork and collaboration. Today we will look at another important tool for exchanging information in real-time. Business texting apps are in the spotlight. These tools are critical for many professions, but especially for frontline workers like healthcare professionals, delivery drivers, customer service representatives etc. Delays, mistakes, and misunderstandings can all result from poor communication, with serious and costly consequences. That is why it is critical that your employees have access to a dependable and simple-to-use texting app.
What Is a Texting App?
Text messaging apps allow you to send MMS or SMS messages via the web, desktop, or mobile apps. You type a message, select the recipient, attach any files or emojis, and send it. The message is delivered in real-time to the recipients.
Some texting apps also allow you to make free phone calls or hold group chats. Because everything takes place within an app, there is often no additional charge for sending information to international users. You can make free phone calls and text messages.
Some text messaging apps include extra features, such as the ability to hold group chats or auto-destruct messages for security.
Here is a brief overview of 10 top texting apps for business in 2023.
Connecteam, which is designed for organizations of all sizes, provides secure group and one-on-one chat without exchanging any personal contact information. SSL certificates provide 256-bit SSL encryption for your security. To help you comply with your workplace behavior policies, Connecteam allows you to separate work chats from social chats. Users and content that are not appropriate for the workplace can be removed. Along with alerts and push notifications, Connecteam makes it simple to send files, videos, checklists, photos, and voice messages. It has a knowledge base, task management, and scheduling feature. With Connecteam, you get a platform for managing your operations rather than just a texting app.
A free app for business, Telegram has a strong social component and lets you create channels and groups. The key features of the app are:
– sending and editing photos
– sending voice messages
– sending video
– send stickers and emojis
In addition to the mobile version, you can use the online and desktop versions. Simple contact import and customization options result in a positive user experience.
You can create Secret Chats, messages which cannot be forwarded to others with a self-destruct timer. However, Telegram doesn’t provide end-to-end encryption to messages except for Secret Chats.
WhatsApp started as a social chat app, and now has a business version called WhatsApp Business. You can securely send text messages, voice messages, videos, files, and images. It is possible to mute chats and send both group and individual messages. The app allows you to send real-time alerts while consuming minimal bandwidth.
The app is simple and straightforward. Images and messages are automatically erased after they are read, increasing security. Keep in mind that WhatsApp shares user data with Meta, including IP addresses.
If you need to share sensitive information, this is a good option. Viber is a messaging app with a lot of privacy features. End-to-end encryption and high-security secret chats for sensitive information are available, with recipients unable to forward or screenshot messages they receive. You can also set the message to self-destruct after a certain amount of time.
Community conversations, one-on-one chats, and public chats are not encrypted. Viber, on the other hand, provides end-to-end encryption in group chats and with individuals you designate as Trusted Contacts. Viber notifies you if someone tries to screenshot a secret chat and blocks communication from outside your Trusted Contacts.
One platform for team and work, Slack offers an onboarding channel, a channel for a specific project, and an all-company channel. Users can also create their own chat groups, send direct messages to colleagues, and share files and links. Users can also indicate that they are away, unavailable, traveling, and so on. For international teams, Slack displays the time in a colleague’s time zone, making it easier to send a message at the appropriate time.
Well-known for its extensive video-calling options, users can also send text messages, hold video conferences, and voice chats, send and receive files, and share their screens using Skype.
Skype supports 39 languages and is one of the few text messaging apps that can translate calls in real-time. You can call other Skype users anywhere in the world for free but calling a cell phone or landline will incur international charges.
7. Facebook Messenger
You don’t need a Facebook (Meta) account to use Facebook Messenger, but having one makes it easier to sign up. Users can use Messenger to send text and video messages, hold voice chats, and share files. Encrypted messaging is available. Facebook is also simple to navigate. Companies can use Messenger to answer customer questions on their business Facebook page. You can also program automatic greetings and responses to frequently asked questions. Alternatively, you can refer customers to a member of your team for additional assistance. You don’t need a phone number to sign up, and chatbots are always available for assistance. The only thing to remember is the security concerns that surround the Facebook company.
Discord is best known for its use by gamers, but it is also a powerful multimedia messaging tool for businesses. You can communicate with individuals or groups via audio or video. You can also create chat servers for teams, projects, or other types of group chats. Emojis and banners can be used to personalize chat servers. Servers can have moderators who can sign up new team members. Discord integrates with numerous apps, including Trello, Google, GitHub, Slack, Twitter, and YouTube. Private servers can handle a wide range of media. Your teams can collaborate by watching training videos, hosting online parties, listening to meeting recordings, and more.
Kik is a simple text messaging app that allows you to send and receive messages, as well as create group chats and send photos. Unlike other apps, you do not need to provide a phone number to start. You also do not have to enter any personal information or import any existing contacts. Kik allows you to communicate with up to ten team members at once. Kik does not have as many stickers or emojis as other apps, and it does not support video or audio calls. It does, however, encrypt all messages.
WeChat will be useful if you do business with China. This Chinese texting app is available to users worldwide. Texting, photo sharing, a social media feed, in-app payments, and money transfers to other users are all available. Users can access any web app from the WeChat browsers, allowing them to place online orders or check other social media platforms from within WeChat.
Some users have expressed concerns about WeChat’s security. End-to-end encryption is not provided by the app. Censorship may also apply to Chinese numbers.
There are many texting apps available today, both standalone and integrated into larger tech ecosystems, including group texting apps for Android and iOS. The best free texting apps enable real-time communication replacing email and other platforms.